Returns & Exchanges

At BLUETTI, we strive to ensure your power solutions meet every expectation, offering a 30-day return policy for products in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for returns or warranty exchanges.

1

Request Authorization

Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and the correct return shipping address.

2

Prepare the Package

Securely pack the power station or accessory in its original packaging, including all cables, manuals, and documentation to ensure a full refund.

3

Ship the Product

Affix the provided shipping label or your own trackable shipping method to the exterior of the box and drop it off at the designated carrier location.

4

Inspection and Refund

Once our warehouse receives and inspects the item for technical integrity, we will process your refund or exchange within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing