Frequently Asked Questions

Everything you need to know about BLUETTI power solutions and services.

How long does shipping take for portable power stations?

Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the size of the unit.

What is the warranty period for BLUETTI products?

Most of our portable power stations come with a 2 to 5-year warranty, while solar panels and accessories generally carry a 12-month warranty.

Can I use BLUETTI solar panels with other brands?

Yes, our solar panels use standard MC4 connectors, making them compatible with most third-party power stations that support the panel's voltage range.

What is your return policy?

We offer a 30-day money-back guarantee for any reason. The product must be returned in its original packaging with all included accessories.

Are BLUETTI power stations waterproof?

While our units are built for durability, they are not waterproof. We recommend keeping them in a dry, ventilated area and using a protective cover if used outdoors.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for eligible customers.